*This return policy excludes ALL jump ropes, replacement cables and other custom made products. Used, worn, or chalked grips will be assessed a 25% restocking fee.*
If you are not 100% satisfied with your purchase, you may return any unused item in new condition within two (2) weeks of purchase***. All items must include original packaging. If you receive the wrong product or your product is defective please contact us. The customer is responsible for return shipping. All sales are final for Closeout items or products in the SALE category. No returns or exchanges are allowed for these or custom made-to-order products.
Per our return policy the customer is responsible for paying to mail the items to us. We will refund once we receive the item and it will be refunded back to your original payment method.
Contact us at info@rxsmartgear.com or 619-655-3960
Should you find that your cable length needs to be changed to better suit your body dimensions and jumping mechanics, Rx Jump Ropes will gladly exchange your undamaged cable for a period of two (2) weeks from the time of purchase. Undamaged refers to a cable that is free of scratches, debris or unnecessary markings on the coating and any bends or kinks in the length of the cable itself. Kronos, Hades, and Zeus Cables cannot be exchanged.
*This return policy excludes ALL jump ropes, replacement cables and other custom made products. Used, worn, or chalked grips will be assessed a 25% restocking fee.*
If you are not 100% satisfied with your purchase, you may return any unused item in new condition within two (2) weeks of purchase. All items must include original packaging. If you receive the wrong product or your product is defective please contact us. The customer is responsible for return shipping. All sales are final for Closeout items or products in the SALE category. No returns or exchanges are allowed for these or custom made-to-order products.
Per our return policy the customer is responsible for paying to mail the items to us. We will refund once we receive the item and it will be refunded back to your original payment method.
Contact us at info@rxsmartgear.com or 619-655-3960
*Original Shipping Costs are not refundable and customers are responsible for return shipping. If the customer refuses the shipment or does not pay the duties or taxes due at delivery, Rx Smart Gear may not refund any of the purchase due to return shipping and taxes incured from our carriers of the returned shipment.
**All shipping times are subject to change due to weather, disaster, or other unforeseen circumstances. Any shipment using the postal service USPS is not guaranteed and Rx Smart Gear's obligation ends when the shipment is delivered to the United States Postal Service. Some shipping time guarantees may be changed as carriers make changes to their services due to covid, holidays, and weather issues.
***Warranty period does not start until the date of delivery.