A tracking number is provided with every order and will be emailed when your order has shipped. If faster shipping is needed, please choose one of our expedited shipping options. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, customer service will notify you if this is an issue. If an incorrect or incomplete address is provided when an order is placed, and the package is returned to us by the carrier, the customer will be responsible for the cost to reship the order.

-PLEASE NOTE SHIPPING TIMES DO NOT INCLUDE THE BUILDING TIME FOR CUSTOM PRODUCTS-  Please allow 1-5 business days for us to make your custom products prior to shipping.

Flat Rate/ Free Shipping (Monday - Friday Delivery)
Our Flat Rate/ Free (Domestic Orders over minimum) Shipping combines the efficiency of UPS with the convenience of USPS. UPS picks up your package at our warehouse and delivers it to your local post office for final delivery to your mailbox or door by USPS within 5-7 business days after it leaves our warehouse. (Please allow 1-2 business days to prepare your order for shipment). Flat Rate/ Free delivery is the only service available for shipments to Alaska, Hawaii and U.S. territories, APO, FPO and P.O. Boxes. All Rx Replacement cables ship via USPS First Class Mail.

FedEx Ground Home(Tuesday - Saturday Delivery)
Orders sent FedEx Ground Home are shipped only via FedEx directly to your door and should normally arrive in 3-5 business days after it leaves our warehouse in Southern California. (Please allow 1-2 business days to prepare your order for shipment.) Not available outside the contiguous 48 U.S. States.

UPS Ground (Monday - Friday Delivery)
Orders sent UPS Ground are shipped only via UPS directly to your door and should normally arrive in 3-5 business days after it leaves our warehouse in Southern California. (Please allow 1-2 business days to prepare your order for shipment.) Not available outside the contiguous 48 U.S. States.

Expedited Shipping Options

3-Day Select Delivery (Monday- Friday Delivery)
Orders sent 3-Day Select Delivery are shipped via UPS and must be placed by 1pm Pacific Time. Orders received after on Friday, Saturday, Sunday and holidays will not ship until the next business day. Not available outside the contiguous 48 U.S. States. May not be available in all areas. Shipping times may vary to AK, HI & US territories.

2nd Day Air Delivery (Monday- Friday Delivery)
Orders sent 2nd Day Air Delivery are shipped via UPS/ FedEx and must be placed by 1pm Pacific Time. Orders received after 1pm on Friday, Saturday, Sunday and holidays will not ship until the next business day. May not be available in all areas. Shipping times may vary to AK, HI & US territories.

Next Day Shipping (Monday- Friday Delivery)
Orders sent Overnight are shipped via UPS/ FedEx and must be place by 1pm Pacific Time. Orders received after 1pm on Friday, Saturday, Sunday and holidays will not ship until the next business day. May not be available in all areas. Shipping times may vary to AK, HI & US territories.

International Orders

Click on the flag of any page and select your country. Place your order online as usual and enter the overseas shipping address. You can then view a shipping quote and see what the estimated duties, taxes and brokerage fees will be. Duties, taxes and brokerage fees are the responsibility of the purchaser. You can choose to pre-pay these fees. If you pre-pay fees no other fees will be collected during delivery.  If you choose to NOT PRE_PAY duties, taxes, and brokerage fees they will be collected at time of delivery, no refund will be given if you deny delivery. If you have any questions, please feel free to call customer service at 1-619-655-3960.
Rx Smart Gear, Inc. is now required to collect taxes/VAT prior to shipping for the following countries: United Kingdom, Australia, Norway. You will be charged duties/taxes at checkout for these countries.
 
Orders shipping to Canada (Monday- Friday Delivery)
Orders sent to Canadian addresses are shipped via UPS, FedEx, and DHL. Orders received after 1pm on Friday, Saturday, Sunday and holidays will not ship until the next business day. Duties, taxes, and brokerage fees are the responsibility of the purchaser. Each customer will have to pay GST, PST, HST depending on the shipping location in Canada these can be prepaid or paid at or prior to delivery with the chosen carrier.
 
Orders shipping to all other International Countries (Monday- Friday Delivery)
Orders sent to international addresses are shipped via USPS, UPS, FedEx, or DHL. Orders received after 1pm on Friday, Saturday, Sunday and holidays will not ship until the next business day. Duties, taxes and brokerage fees are the responsibility of the purchaser. USPS International is not a guaranteed service and can take upwards of 180 days to be delivered.
 
APO Orders
All APO orders will be shipped using USPS. Once USPS deliveries the shipment to the Army Post Office (APO) no tracking will be available. Shipping times cannot be guaranteed.

At the bottom of any page choose the USA Flag not the country you are stationed in. Include the unit and APO/FPO/DPO in the Suburb/City field (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) with the 9-digit ZIP Code (if one is assigned). 

Shipping to Brazil

Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels. The is a policy imposed by the Brazilian government, Rx Smart Gear has no control over shipments lost, destroyed or returned by Brazilian Customs

Please provide this information when checking out as any shipments missing the Tax ID will be subject to return, or even disposal, by Brazilian Customs. Return shipping cost will be deducted from any refund after product has been received. If product isn't returned no refund of purchase or shipping charges will be made.

There are several different Tax IDs that can be used when shipping to Brazil, including:
  ·   CPF - Individual Tax ID, similar to U.S.A.’s Social Security number
  ·   CNPJ - Business Tax ID
  ·   Passport Number

How to include the Tax ID Number when preparing shipping labels & customs declarations to Brazil:
  ·   In the Company Name field at checkout, enter your recipient's Tax ID number:
  ·   For shipments without a company name, enter your recipient's Tax ID Number with a CPF prefix: CPF 000.000.000-00
  ·   For shipments that include a company name, enter your recipient's Tax ID Number before the company name, separated with a dash: 000.000.000/0000-00 – My Company